Chapter+Outline

Definition of EPSS
An electronic system with a suite of electronic tools and resources integrated to work together in a single computer application. Using the system, workers could access a variety of tools and resources ON DEMAND, JUST WHEN NEEDED in the context of doing their work.

Components of an EPSS
1. An Information Base
 * reference material, organized, easily accessible for when it is needed by workers
 * can be presented in different media (however, in most systems only text and pictures are used)

2. Learning Experiences
 * brief segments of interactive computer-based instruction, tutorials, simulations that address a particular task

3. Embedded Coaching and Help Tools
 * provides assistance in using the system and performing tasks
 * activated by user, or by system as it notices needs based on user input

4. An Expert Advisor
 * decision-making support for difficult or non-routine tasks
 * on-the-job problem-solving through Q&A, system will suggest a course of action

5. Customized Tools
 * applications, programs, templates, forms
 * electronic tools are often used to automate processes and tasks